Updated: Oct 6, 2020
What is ISO 9001:2015 Quality Certification?
ISO 9001 is the world's most widely recognized Quality Management System (QMS). It belongs to the ISO 9000 family of quality management system standards, and helps organizations to meet the expectations and needs of their customers, among other benefits. An ISO 9001 quality management system helps continually monitor and manage quality across all operations, and outlines ways to achieve, as well as benchmark, consistent performance and service.
ISO 9001 builds on seven quality management principles. Following these principles will ensure the organization or business is set up to consistently create value for its customers.
The seven quality management principles are:
Customer focus - Meeting and exceeding customer needs is the primary focus of quality management.
Leadership - Having a unified direction or mission that comes from strong leadership is essential to ensure that everyone in the organization understands what you are trying to achieve.
Engagement of people - Creating value for your customers is easy if you have competent, empowered and engaged people at all levels of the business or organization.
Process approach - Understanding activities as processes that link together and function as a system helps achieve more consistent and predictable results.
Improvement - Successful organizations have an ongoing focus on improvement. Reacting to changes in the internal and external environment is necessary to continue to deliver value for the customer.
Evidence-based decision making - Ensuring decisions are based on the analysis and evaluation of data to produce the desired result.
Relationship management - Identifying the important relationships the business has with interested parties and setting out a plan to manage them which drives sustained success.
Put Simply, BW&A National being ISO 9001:2015 Certified means they fully understand what the customer wants and make sure they deliver on those requirements consistently.